1 Who We Are — The Data Controller
AironPlus operates the online gaming platform accessible at aironplus.com. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, AironPlus is the personal information controller responsible for the data collected through this platform.
This means AironPlus determines the purpose and means of processing your personal data. If you have any questions or concerns about how your data is handled, you can contact our Data Protection Officer directly at privacy@aironplus.com or through the 24/7 live chat available inside your AironPlus account.
Data Protection Officer: AironPlus has a designated Data Protection Officer (DPO) registered with the National Privacy Commission (NPC) as required under the Data Privacy Act. Contact: privacy@aironplus.com
2 What Personal Data We Collect
AironPlus collects personal data in several contexts. Below is a complete breakdown of the categories of information we collect and the circumstances under which we collect them.
2.1 Registration Data
When you create an AironPlus account, we collect the following:
- Full name (as it appears on your government-issued ID)
- Date of birth (to verify minimum age requirement of 21 years)
- Philippine mobile number (used for OTP verification and account communications)
- Email address (optional, used for account notifications and promotions)
2.2 Identity Verification Data
To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, AironPlus may request additional identity documents before processing withdrawals above certain thresholds or when account activity triggers a review. This may include:
- Government-issued photo ID (passport, driver's license, SSS/GSIS ID, PhilSys National ID)
- Proof of address (utility bill, bank statement, barangay certificate dated within 3 months)
- Selfie with ID for liveness verification
2.3 Financial Transaction Data
AironPlus records all deposit and withdrawal transactions in your account history. This includes transaction amounts, timestamps, payment method types (e.g., GCash, Maya, BDO), and transaction reference numbers. We do not store full GCash account numbers or bank account numbers — only the masked reference needed to process and verify transactions.
2.4 Gameplay and Betting Data
All game rounds, bet amounts, outcomes, and session timestamps are recorded. This data is used to calculate balances, apply bonuses, investigate disputes, detect fraud, and generate responsible gaming reports available to you in your account dashboard.
2.5 Technical and Device Data
When you access AironPlus, our servers automatically log certain technical information including your IP address, device type, operating system, browser type, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
2.6 Communications Data
If you contact AironPlus support via live chat, email, or any other channel, we retain records of those communications. This helps us resolve ongoing issues, improve service quality, and maintain an audit trail for dispute resolution.
AironPlus does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming request.
3 How We Use Your Personal Data
AironPlus uses your personal data only for the purposes described below. We do not use your data for any purpose that contradicts what you agreed to at registration.
| Purpose |
Data Used |
| Account creation and authentication |
Name, mobile number, date of birth |
| Processing deposits and withdrawals |
Transaction data, payment method reference, identity verification documents |
| Fraud prevention and AML compliance |
Identity documents, transaction patterns, IP address, device data |
| Providing customer support |
Account data, communication history, transaction records |
| Personalising promotions and bonuses |
Gameplay history, account tier, transaction amounts |
| Responsible gaming monitoring |
Betting patterns, session length, deposit frequency |
| Legal and regulatory compliance |
Identity documents, transaction records, communication logs |
| Platform improvement and security |
Technical data, session logs, error reports |
4 Legal Basis for Processing
Under the Data Privacy Act of 2012, AironPlus must have a lawful basis for each type of data processing it carries out. The legal bases we rely on are:
- Contractual necessity: Processing your registration data, transaction data, and gameplay data is necessary to fulfil the service agreement between AironPlus and you as a player.
- Legal obligation: Identity verification, AML checks, and maintaining transaction records are required by Philippine gaming regulations and financial crime prevention laws.
- Legitimate interests: Fraud detection, security monitoring, and platform improvement are carried out in the legitimate interest of AironPlus and its players, where these interests do not override your privacy rights.
- Consent: Where AironPlus sends you optional marketing communications or uses cookies beyond essential functionality, this is done on the basis of your consent, which you can withdraw at any time.
5 Data Sharing and Third Parties
AironPlus does not sell your personal data to any third party. We share data only in the specific, limited circumstances described below.
5.1 Payment Processors
To process deposits and withdrawals, AironPlus shares necessary transaction data with Philippine payment processors including GCash (GXI), Maya (PayMaya), GrabPay, and partner banks. These processors are bound by their own privacy policies and applicable Philippine financial regulations.
5.2 Identity Verification Providers
For KYC verification, AironPlus may use third-party identity verification services. These services receive only the data necessary to complete the verification check and are contractually prohibited from using your data for any other purpose.
5.3 Regulatory Authorities
AironPlus may be required to share player data with Philippine regulatory authorities, including the National Privacy Commission, relevant gaming authorities, and the Anti-Money Laundering Council (AMLC) when legally required to do so.
5.4 Legal Proceedings
If required by a valid court order or government directive, AironPlus will comply and provide relevant data as legally mandated. Where permitted, we will notify affected players before complying.
All third-party service providers who receive AironPlus player data are required to sign data processing agreements that bind them to confidentiality and security standards consistent with this Privacy Policy.
6 Cookies and Tracking Technologies
AironPlus uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's a plain explanation of what we use and why.
Essential Cookies
These are required for the platform to function. They keep you logged in during a session, remember your preferences, and enable the secure processing of transactions. You cannot opt out of essential cookies while using AironPlus, as they are necessary for the service to operate.
Analytics Cookies
With your consent, AironPlus uses analytics tools to understand how players navigate the platform — which pages they visit, where they encounter problems, and how they use different features. This helps us make AironPlus better. Analytics data is aggregated and does not identify individual players.
Preference Cookies
These remember your settings across sessions — such as your preferred language or display preferences — so you don't have to reconfigure them every time you log in.
You can manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect your ability to play or transact on AironPlus.
7 How Long We Keep Your Data
AironPlus retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Philippine law. The retention periods for different categories of data are:
- Account and registration data: Retained for the duration of your account and for 5 years after account closure, in accordance with AML record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years as required by the Anti-Money Laundering Act and related regulations.
- Identity verification documents: Retained for the duration of your account and 5 years after closure. Securely deleted thereafter unless legally required to retain longer.
- Gameplay and betting history: Retained for 3 years from the date of each session for dispute resolution and responsible gaming purposes.
- Support communications: Retained for 2 years from the date of the last interaction.
- Technical/device logs: Retained for 12 months for security monitoring purposes.
When data is no longer needed and the retention period has expired, AironPlus securely deletes or anonymises it so it can no longer be linked back to you.
8 Your Rights Under the Data Privacy Act
As a Filipino player and a data subject under Republic Act No. 10173, you have the following rights regarding your personal data held by AironPlus. We take these rights seriously and will respond to all valid requests within 30 days.
